Privacy Policy

1. Introduction

Starvly ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform, including our website, mobile applications, point-of-sale systems, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name, email address, phone number, and postal address
• Payment information (credit card numbers, billing address)
• Business information (restaurant name, business registration details, tax ID)
• Account credentials (username, password)
• Customer preferences and order history
• Staff information (employee names, roles, schedules)

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, click patterns)
• Location data (GPS coordinates, WiFi access points)
• Cookies and similar tracking technologies
• Log data (access times, error logs, performance metrics)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our Services
• Process transactions and send transaction notifications
• Send administrative information, updates, and security alerts
• Respond to customer service requests and support needs
• Analyze usage trends and optimize user experience
• Prevent fraud, enforce our terms, and protect our rights
• Comply with legal obligations and regulatory requirements
• Send marketing communications (with your consent)
• Facilitate business operations and analytics

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities, including law enforcement or national security requirements.

4.4 With Your Consent

We may share information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest (SSL/TLS, AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected.

When we no longer need your information, we will securely delete or anonymize it in accordance with applicable laws and regulations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@starvly.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can manage your cookie preferences through your browser settings or our cookie consent tool. For more information, please see our Cookie Policy.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@starvly.com
• Address: PO BOX 2021, Lalor plaza, Lalor - 3075, Victoria, Australia